Shipping and Returns

Where do you ship?

We use as our manufacturing and logistics partner. Your orders will ship directly from the Shapeways' factory. 

Destination Estimated Delivery Time (Business days) Flat Rate
United States 1-3 $4.99
Canada 2-8 $11.50
Puerto Rico, Mexico Varies by country $19.99
Australia, New Zealand 5-9 $14.99
Germany 1-2 $4.99
Netherlands, Belgium 3 $4.99
Luxembourg 1 $4.99
UK 1-2 $4.99
Austria, Italy, Ireland Varies by country $9.50
All other EU countries, Switzerland, Norway, San Marino, Vatican, Andorra, Liechtenstein Varies by country $12.50
Asia Varies by country $26.00
All other countries Varies by country $30.00

What's your return policy?

We offer a "Money Back Guarantee" on all our products. If you're not happy with your product, simply contact customer service within 10 days of receiving your purchase to initiate the refund process.

  • Orders containing precious metals and orders of any material over $200 in value must be returned to Shapeways at customer’s expense in order to receive refund.
  • Shapeways reserves the right to revoke this offer if we identify what we believe to be a pattern of abuse or fraud.
  • We want to know why you were not satisfied. We reserve the right to require an explanation of why you are requesting a refund and a photograph of the product for which the refund is being requested before issuing the refund.
  • We do not cover import duties, tariffs, or other fees paid by customers to third parties in order to receive the order.
  • We do not provide refunds for products that have been used, altered, or damaged after you've received the shipment.