FAQs

Where do you ship?

We use Shapeways.com as our manufacturing and logistics partner. Your orders will ship directly from the Shapeways factory. To see where we ship, visit the Shipping & Returns page.

What's your return policy?

We offer a "Money Back Guarantee" on all our products. If you're not happy with your product, simply contact customer service within 10 days of receiving your purchase to initiate the refund process. Visit the Shipping & Returns page to view terms and conditions.

Why 3D Printing?

All BernieDawg Caps are made via 3D Printing in high quality steel. 3D Printing allows us to sell caps on-demand and direct from the manufacturing plant resulting in unbeatable prices for you.

What is the difference between the various finishes available on your BernieDawg silent damper caps? Which do you recommend?

The caps are all made of the same stuff – a blend of about 60% stainless steel and 40% bronze. The “finishes” are just surface treatments that make the caps look different. Great for presentation as gifts, but pretty much just cosmetic and not too durable. The finishes will disappear with time as you burn the cap on your stove. I recommend the “Polished Bronze” finish as it gives a smoother and better looking cap at no additional cost over the base “Steel” finish.

How long will it take to receive my order?

Our products are manufactured on demand and typically take 9-11 business days before shipment. Rest assured, once an order is shipped you'll receive an email with tracking information.

Where can I get the instructions for BernieDawg silent damper caps?

The complete silent damper cap instruction page can be found right here:
http://www.berniedawg.com/berniedawg-silent-damper-cap-instructions/
The instructions are full of all kinds of helpful and useful information that will help you enjoy your BernieDawg silent damper cap better.